Delivery Information

We are committed to providing safe and efficient delivery services and making your shopping experience as smooth and hassle-free as possible. Below, you will find all the information you need regarding our delivery options, timelines, and policies.



Delivery Coverage

Evaqm offers free worldwide shipping to most countries and regions.

Please note that delivery may not be available for certain remote areas, restricted locations, or special addresses. Should delivery be unavailable, we will notify you promptly and assist in handling your order.



Order Processing Time

Order processing begins once payment is successfully completed. Orders are typically processed within 1–3 business days of payment confirmation.

Actual delivery times may vary depending on the destination, shipping carrier, weather conditions, holiday schedules, customs inspections, or other factors beyond our control.

The estimated delivery time shown at checkout is for reference only and does not constitute a guaranteed delivery date.



Address Requirements

To ensure successful delivery, please provide accurate and complete shipping information when placing your order.

We currently do not ship to P.O. Boxes, APO/FPO military addresses, or certain restricted areas.

You are responsible for any delivery failures, delays, or additional costs resulting from incorrect, incomplete, or unrecognizable address information.



International Shipping and Customs

International orders may be subject to local customs inspections and clearance procedures, which can extend delivery times in certain countries or regions. Depending on local laws and regulations, your order may incur:

Import duties

Value-Added Tax (VAT)

Goods and Services Tax (GST)

Customs processing fees

Other government-imposed charges


These charges are the responsibility of the recipient and are not included in the product price or shipping costs.

As policies vary by country and region, Evaqm cannot estimate specific costs or pay these taxes and fees on your behalf.

We do not alter declared values ​​or provide false customs information, as doing so may violate applicable laws and regulations. We recommend consulting your local customs authority regarding potential import charges before placing an order. We are not liable for packages returned due to a refusal to pay duties or taxes, or due to failed customs clearance.



Package Tracking

Once your order has shipped, you will receive a shipping notification email containing your tracking number. Logistics tracking updates depend on the carrier's system; brief delays may occur in certain countries or regions, so we ask for your patience.



Damaged or Missing Items

If your order arrives with damaged or missing items, or if you receive the wrong product, please contact us within 48 hours of delivery. Please provide your order number, photos of the item and packaging, a photo of the packing slip (if applicable), and a description of the issue.

To facilitate verification and resolution, requests submitted after this timeframe may not be eligible for support. Please retain the original packaging and all related items until the issue is resolved.



Package Marked "Delivered" but Not Received

If tracking indicates your package has been delivered but you have not received it, please first:

  • Verify that the shipping address is correct;
  • Check with family members, neighbors, building management, or designated pickup points;
  • Contact the local carrier for delivery details.

For packages marked "Delivered," please report any issues to us within 48 hours of the recorded delivery time.

Once the carrier confirms delivery to the provided address, Evaqm is not liable for subsequent loss; however, we will do our best to assist you in communicating with the carrier to investigate the matter.



Order Modifications and Cancellations

If you need to modify order details (such as the shipping address, product specifications, or quantity), please contact us within 12 hours of placing your order. We cannot guarantee that modifications can be made once the order has entered the processing stage.

As orders move quickly into processing after payment, cancellation requests cannot be guaranteed. Orders that have already shipped cannot be cancelled.



Force Majeure

Evaqm is not liable for delays caused by natural disasters, extreme weather, war, epidemics, customs inspections, strikes, transportation disruptions, or other events beyond our reasonable control.



Questions?

We are here to help.

If you have any questions or concerns regarding shipping, please feel free to contact us at vaylix@evaqm.com.