Effective as of May 5, 2026

Your privacy is of utmost importance to us. This Privacy Policy describes how Evaqm ("Evaqm," "we," or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase on Evaqm.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, a visitor to the Site, or another individual whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal or regulatory requirements, or service improvements. When changes occur, we will post the updated version on this page and revise the "Last Updated" date at the top of the page so you remain informed.

Where required by applicable law, we may also provide additional notice to ensure you are made aware of the updates in a timely manner. We encourage you to review this page periodically to understand how we protect and use your personal information.

How We Collect and Use Your Personal Information

To provide you with a better shopping experience and improved services, we may have collected your personal information through various channels over the past 12 months. The specific methods depend on how you use our Site and Services. In addition to the specific purposes listed below, we may also use your information as necessary to communicate with you, provide and optimize our services, fulfill legal obligations, enforce our Terms of Service, and protect our platform, security systems, and user rights.

Types of Information We Collect

The types of personal information we collect depend on how you interact with our Site. When we refer to "personal information," we mean information that identifies, relates to, or could reasonably be linked to you. Generally, the information we collect falls into the following categories:

a. Information you voluntarily provide

When using our services, you may directly provide us with the following information:

• Contact information: such as name, address, phone number, and email address
• Order information: including billing address, shipping address, payment confirmation details, and contact information
• Account information: such as username, password, and account security settings
• Communication information: such as content provided when contacting us or submitting inquiries

Please note that some information is required to fulfill orders or provide service functions. If you choose not to provide certain information, it may affect your ability to use some service features.

b. Information automatically collected during use

When you visit or use our website, we may automatically collect information via cookies, pixels, and similar technologies to understand your usage behavior. This information may include:

• Device type and browser information
• IP address and network connection details
• Access times, page view history, and interaction behavior
• Interactions with website features and advertisements

This data helps us optimize website performance, enhance user experience, and improve service quality.

c. Information from third parties

In certain cases, we may obtain your information from third parties, including vendors and service providers who collect information on our behalf.

For example:

• Payment information (such as bank card details, billing addresses, etc.) is processed by payment service providers to complete order payments
• Data may be automatically generated via pixels, cookies, or similar technologies when you visit the website, click on emails, or interact with advertisements
• We may use third-party tools to help analyze website traffic or optimize advertising performance

All information obtained from third parties is handled in accordance with this Privacy Policy.

How we use your personal information

We primarily use your information for the following purposes:

a. Providing and fulfilling order services

We use your information to carry out order-related operations, including processing payments and fulfilling orders, arranging shipping and tracking, sending order status updates (such as confirmations, shipping notifications, and return/exchange details), managing accounts and order records, and assisting with returns, exchanges, and after-sales service. In some cases, we may use platform technologies to enhance your shopping experience and securely process relevant data within those systems. 

b. Marketing and Advertising

We may use your information for marketing and promotional purposes—such as sending you updates on new products, special offers, or personalized recommendations via email or other channels.

This information may also be used to tailor the advertisements we display (both on and off our website) to better align with your interests.

Where the GDPR applies, we conduct these marketing activities based on our legitimate business interests.

c. Security and Fraud Prevention

We use certain information to monitor, prevent, or investigate potential fraud, illegal activities, or threats to the security of our platform.

Protecting account security is a key responsibility for users; we advise you to keep your account login credentials secure.

This data processing is also based on our legitimate interest in maintaining platform security and protecting user rights.

d. Customer Service and Experience Optimization

We use your information to provide customer support and continuously improve our service experience. This includes responding to your inquiries and requests, enhancing website functionality and user experience, increasing service efficiency and stability, and optimizing the overall shopping process. We aim to make your shopping experience smoother and more seamless through improved service.

Cookies

Like most websites, we use cookies and similar technologies on the Evaqm website to ensure proper functionality and optimize your user experience. Cookies help us remember your preferences, analyze site traffic, and better understand how users interact with our services, allowing us to continuously improve website performance and content. These activities are based on our legitimate business interests in optimizing the service experience and operational efficiency.

We may also allow third-party service providers to use cookies on our website for data analysis, ad optimization, and the display of relevant content and promotions on our site or elsewhere.

Most browsers accept cookies by default, but you can choose to delete or reject them through your browser settings. Please note, however, that disabling cookies may affect certain website functions and your user experience—such as maintaining your login status, the shopping process, or personalized recommendations. Additionally, some third-party services may still collect limited information through other technical means.

Furthermore, our website supports Global Privacy Control (GPC) signals. If your browser or device transmits a GPC signal, we treat it as a valid request to opt out of certain types of data sharing or targeted advertising, and we adjust our practices accordingly. You can learn more at https://globalprivacycontrol.org/. Currently, we do not respond to "Do Not Track" signals, as there is no unified industry standard and interpretations vary across different browsers.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties to fulfill contracts, meet legitimate business needs, or achieve the purposes described in this Privacy Policy. Such disclosures are limited to what is necessary and are accompanied by reasonable protective measures.

These third parties typically include service providers acting on our behalf—such as those offering IT support, payment processing, data analytics, customer service, cloud storage, and warehousing and logistics—who use your information only to the extent necessary to provide the relevant services. We may also share certain information with business and marketing partners for advertising, marketing optimization, and the display of content relevant to you; these partners process data independently in accordance with their own privacy policies.

Additionally, where you provide explicit authorization or take proactive action—such as using third-party payment services, social media plugins, or integrated login services—we may disclose necessary information to the relevant third parties to facilitate those services.

Your information may also be transferred as a business asset during internal group operations or in the event of business transactions such as mergers, reorganizations, acquisitions, or asset transfers. Furthermore, we may disclose information as required by law or when reasonably necessary—for instance, to comply with court orders or government requests, enforce terms of service, or protect the safety of the platform and its users.

Over the past 12 months, to achieve the aforementioned purposes, we may have disclosed categories of personal information including: basic identity information (e.g., name, email, phone number); order and account information (e.g., purchase history, billing and delivery details); commercial information (e.g., transaction and customer support records); network and usage data (e.g., browsing and interaction data); and geolocation data inferred from IP addresses or device information. Such information may have been disclosed to service providers, business and marketing partners, and group affiliates.

To the extent permitted by applicable law, certain information may be "shared" or "sold" (as defined by relevant privacy laws) for advertising and marketing purposes. Such information typically includes identifiers, order and purchase details, and website usage data. We do not use or disclose sensitive personal information without your consent, nor do we use sensitive information to infer user characteristics or conduct behavioral analysis.

User-Generated Content

This Service may allow you to post comments, ratings, or other forms of user-generated content. When you choose to submit such content in a public area, that information will be publicly displayed and may be viewed, used, or shared by any user visiting the website. Please note that once content is published publicly, we have no control over how third parties access or use that information, nor can we guarantee that all visitors will adhere to the same privacy or security standards.

We cannot assume responsibility for the subsequent privacy protection of any content you voluntarily make public. Furthermore, we cannot guarantee the accuracy or manner of use regarding information you disclose yourself or obtain from third parties.

Third-Party Websites and External Links

Our website may contain links to third-party websites or online platforms that are not operated or controlled by Evaqm. If you click on and visit these external links, please be aware that they have their own independent privacy policies and terms of use; we recommend that you carefully review them before use.

We are not responsible for the content, privacy practices, or security of third-party websites, nor do we make any guarantees regarding the accuracy, completeness, or reliability of their information.

Additionally, when you post information in public or semi-public environments (such as social media platforms), that information may be accessed or used by other users or third-party platforms; such actions are beyond our control.

Unless expressly stated otherwise, the provision of third-party links does not constitute our endorsement or approval of their content, operators, or services.

Children's Data

Our services are not designed for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and discover that your child has provided us with personal information without authorization, you may contact our customer service team to request the deletion of that information.

To the extent applicable by law, as of the effective date of this Privacy Policy, we have not knowingly "sold" or "shared" (as defined by relevant laws) the personal information of users under the age of 16.

Information Security and Data Retention

We employ reasonable technical and administrative measures to protect the security of your personal information; however, please note that no system or network transmission can be guaranteed to be absolutely secure, and we cannot promise "complete security" for information during transmission or storage. Therefore, we advise you to avoid sending sensitive or confidential information via insecure channels when communicating with us. We retain your personal information for the period necessary to fulfill the purposes for which it was collected, taking into account the following factors:

• Whether it is needed to provide services to you or maintain your account
• Whether it is needed to resolve disputes or enforce agreements
• Whether there is a continuing business or operational necessity

When the information is no longer required, we will take reasonable steps to delete or anonymize it.

Your Rights

Under applicable privacy laws in Hong Kong, you may have some or all of the following rights regarding your personal information. The applicability of these rights may vary depending on the circumstances, and to the extent permitted by law, we may refuse or limit certain requests where reasonably necessary.

Right of Access and Information: You have the right to know whether we hold your personal information and to request access to that data, as well as an explanation of how we use or share it.

Right to Deletion: Subject to applicable law, you may request that we delete the personal information we hold about you.

Right to Correction: If your personal information is inaccurate or incomplete, you may request that we update or correct it.

Right to Data Portability: In certain circumstances, you have the right to obtain a copy of the personal information we hold about you and to request that we transfer it to a third-party service provider (to the extent permitted by law).

Right to Opt-Out (Sale, Sharing, and Targeted Advertising): You have the right to opt out of the "sale" or "sharing" of your personal information (as defined by applicable law) and to opt out of targeted advertising based on your personal information. If you enable a "Global Privacy Control" signal when visiting our website, we will treat it as a valid opt-out request in accordance with applicable law and adjust our data usage accordingly.

Right to Restrict or Object to Processing: In specific situations, you may request that we restrict or stop processing your personal information.

Right to Withdraw Consent: If we process your personal information based on your consent, you may withdraw that consent at any time; however, this will not affect data processing that has already taken place prior to the withdrawal.

Right to Appeal: If we deny your request, you have the right to appeal the decision by contacting us in response to the denial notice.

Communication Preference Management: You may opt out of receiving marketing emails at any time by using the "unsubscribe" link included in the emails. However, even if you opt out, we may still send you necessary notifications related to your orders, account, or services. 

You may submit a request by following the guidelines provided on this website or by contacting us using the contact details we have provided to exercise the aforementioned rights. Before processing your request, we may need to verify your identity—such as by confirming your email address or account information—to ensure the security of the information.

Where permitted by applicable law, you may also authorize a third party to submit a request on your behalf. In such cases, we may require proof of authorization and, if necessary, verify your identity directly with you.

We will not discriminate against you for exercising any of your privacy rights, and we will process and respond to your request within a reasonable timeframe in accordance with applicable law.

International Users

Please note that we may transfer, store, and process your personal information outside of Hong Kong. Your personal information may also be processed by employees, third-party service providers, and partners located in those countries.

If we transfer your personal information outside of Hong Kong, we will rely on recognized transfer mechanisms—such as Hong Kong’s standard contractual clauses or any equivalent contracts issued by relevant Hong Kong authorities (as applicable)—unless the data is transferred to a country recognized as providing an adequate level of protection.

Contact Us

If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us via email at vaylix@evaqm.com.

Under applicable data protection laws, and unless expressly stated otherwise, we act as the data controller for your personal information.